Refund & Cancellation Policy

Last updated: October 30, 2025

We want Check Well Care to be simple, fair, and predictable — especially for older adults and caregivers.

Subscriptions

Some parts of our service are offered on a recurring subscription (monthly or annual). When you sign up, you authorize us (or our payment partner) to charge the payment method you provide.

Cancel Anytime

You can cancel your subscription at any time. When you cancel, your plan will stay active until the end of the current billing period. You will not be billed again unless you restart the service.

Refunds

Because our service delivers value immediately (scheduled calls, reminders, caregiver notifications), we generally do not issue refunds for:

• Partially used monthly periods
• Failure to answer calls or messages
• Service interruptions caused by your phone, carrier, or internet provider

However, we understand life happens. If you believe you were charged in error, or the service could not be used due to a technical problem on our side, email us at support@checkwellcare.com within 14 days and we will review it case-by-case.

Payment Failures

If a payment fails, we may pause your account or reduce call frequency until payment is updated.

Third-Party Payments

If you purchased through a third party (e.g., a partner agency, caregiver platform, or app store), their refund rules may apply.

Questions

Email us at support@checkwellcare.com and we will help you. We aim to make this easy, not frustrating. ❤️

This is general support, not medical advice. For emergencies, call 911.