Troubleshooting & Common Fixes
Solutions for common issues to ensure reliable check-ins.
How Our Retry Logic Works
First Call
Retry 1
(+15 min)
Retry 2
(+15 min)
Alert Sent
We attempt to reach your loved one 3 times before sending an alert, preventing false alarms.
Call Delivery Issues
Safe Callers List
Ensure our number is saved as a contact to prevent it from being flagged as spam.
Do Not Disturb Mode
Check if "Do Not Disturb" or "Sleep Mode" is silencing calls during the scheduled check-in window.
Voice Recognition
Background Noise
TVs, radios, or loud background noise can interfere with the AI understanding responses.
Speakerphone
Using speakerphone is great, but ensure the phone isn't too far away for clear audio pickup.
Caregiver Alerts
SMS Carrier Blocking
Some carriers block automated SMS. Reply "START" or "UNSTOP" if you suspect you unsubscribed.
Dashboard Settings
Verify your alert preferences in the dashboard. Ensure "Missed Check-in" alerts are toggled ON.