Your Privacy is Our Promise
Plain-English explanation of how we protect your data
We Don't Sell Your Data
Your information is never sold to third parties. Period. We make money from subscriptions, not from your data.
Encrypted End-to-End
All data is encrypted in transit and at rest using industry-standard AES-256 encryption.
You Control Your Data
Download, delete, or export your data anytime. You own your information, and we respect that.
Healthcare-Grade Security
Built with the same security standards used by healthcare providers to protect sensitive information.
We collect only the information necessary to provide our service:
- Account Information: Name, email address, phone number
- Family Member Information: Names, phone numbers, preferred call times
- Check-in Responses: Wellness scores, pain levels, mood indicators
- Usage Data: Login times, feature usage, dashboard interactions
We do NOT collect:
- Medical diagnoses or treatment information
- Financial information (beyond payment processing)
- Location tracking data
- Social media activity
Your data is used exclusively to:
- Provide the Service: Make daily check-in calls, display dashboard information
- Improve the Service: Analyze usage patterns to enhance features (anonymized data only)
- Send Notifications: Alert caregivers about important events
- Customer Support: Help troubleshoot issues and answer questions
We will NEVER:
- Sell your data to advertisers or third parties
- Use your data for marketing purposes without consent
- Share identifiable information with anyone except as required by law
We implement multiple layers of security:
- Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
- Access Controls: Role-based access, multi-factor authentication for staff
- Regular Audits: Third-party security audits and penetration testing
- Secure Infrastructure: Hosted on SOC 2 compliant cloud providers
- Data Backups: Encrypted backups with disaster recovery procedures
- Employee Training: All staff trained on data privacy and security best practices
You have complete control over your data:
- Access: View all data we have about you at any time
- Export: Download your data in a portable format (JSON, CSV)
- Correct: Update or correct any inaccurate information
- Delete: Request complete deletion of your account and all associated data
- Opt-Out: Unsubscribe from non-essential communications
- Portability: Transfer your data to another service
To exercise any of these rights, contact us at privacy@checkwellcare.com
Want to Learn More?
Read our full privacy policy or contact us with questions